Connect support

Need help with Connect?

Email info@cloakshift.ai with your Windows or macOS version, Chrome or Edge version, and a description using fictional data.

Install

Blocked or damaged build

Include the installer filename and exact operating-system message. Do not bypass unexpected security warnings.

AI site

Composer integration

Include the AI service, browser version, and what changed on the page. ChatGPT and Claude are currently supported in Chrome and Edge, with more AI providers being added. Do not attach a private conversation or raw prompt.

Restore

Missing or changed aliases

Reproduce with fictional values. Never email the real vault, secure credential material, original prompt, or protected source file.

Privacy

What not to send

Never send support passwords, account cookies, private files, private vaults, restore keys, credentials, or payment details.

Send a support request

Describe the problem or suggestion using fictional information. We will reply by email.

Do not include original prompts, private files, mappings, passwords, restore keys, payment details, or other sensitive information.